When your car breaks down, you take it to a mechanic. When your home is damaged, you call a carpenter. When your faucet leaks, you call a plumber. Every problem has a solution (for the most part) and that solution is usually going to cost you. But if you’re not a mechanic, a carpenter, or a plumber, how do you know if you really need the solution? You need trust.
Trust is the most important aspect of a business relationship. You have to trust that the service provider is doing right by you. That they are charging you a fair price. That they are not taking advantage of your ignorance. How many times have you taken your car to a garage for routine maintenance only to have the mechanic tell you that your car needs an expensive repair? It happens. You’d like to think that they are being honest with you, but how can you be sure?
Get a Second Opinion!
If you are skeptical of a diagnosis or price, just say you’ll think about it. Then ask a different business for a diagnosis and quote. This is particularly helpful if you are unfamiliar with the mechanic/garage in this situation. If you’ve never worked with them before, then you have every right to be suspicious.
Build a Relationship!
The best thing you can do is build a relationship with a business and make them your “go-to” guys. This may take several transactions over a long period of time, but you’ll be glad to have a trusted person in just about any type of business. It’s always nice to have someone you can trust.
If you don’t have a “go-to” person, then ask for recommendations from friends. Find out if any of your friends have such connections, and use your friend’s name when you make your appointment. Businesses love getting referrals from other customers, especially if they have good relationships with them.