If you are receiving unsolicited phone calls from an entity pretending to be ACCC (a trusted non-profit credit counseling agency), please be assured that ACCC’s policy is NEVER to contact you unless you’ve explicitly requested us to call you. Also be cautious of emails from an unusual or unfamiliar domain. ACCC’s domain extension is @consumercredit.com, and any emails using a different extension should be treated with suspicion.

×

ACCC’s Client Login allows current clients to access their program information, including the due date, program benefits, and other documents.

Select a Client Login below based on the service that you are currently enrolled in:

Debt Management Program

Client Login

Not yet a client, but looking to get started?

ACCC offers debt relief options to individuals and families that are suffering from stress related to credit card debt by providing effective credit counseling, helping to consolidate debt, and advising on debt management.

Get Started

Wait!

You are now leaving the Consumer Credit website and are going to a website that is not operated by ACCC. We are not responsible for the content or availability of linked sites.

Are you sure you want to leave?

No, return me to the previous page.

Yes

Consumer Protection: Cruise Passenger Rights

With World Consumer Rights Day coming up on Saturday, it’s important to understand all of your consumer rights, especially as a traveler. As a consumer credit counseling agency, ACCC is here to explain. The cruise ship industry has taken a major hit with recent disasters, from deadly capsizing to norovirus outbreaks. With the reputation problems, the Cruise Lines International Association (CLIA) has been working on ensuring that all passengers are treated fairly by the cruise lines.

American Consumer Credit Counseling prepared this list for you.

American Consumer Credit Counseling prepared this list for you.

This led to the development of the passenger bill of rights, which applies to all U.S. travelers who purchase on North American cruise lines. Adopted in 2013, the rights are designed to protect passengers from mechanical failures and other problems that can arise on a cruise.

Next time you go on a cruise, print this out and bring with you:

The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world.  To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights:

  • The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.
  • The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.
  • The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore side medical care becomes available.
  • The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.
  • The right to a ship crew that is properly trained in emergency and evacuation procedures.
  • The right to an emergency power source in the case of a main generator failure.
  • The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.
  • The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.
  • The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.
  • The right to have this Cruise Line Passenger Bill of Rights published on each line’s website.

So before you book that dream cruise, make sure you understand what your rights are and how you can best protect yourself from a vacation disaster.

Flying? Make sure you know your rights as an airline passenger as well.

If you’re struggling to pay off debt, ACCC can help. Schedule a free credit counseling session with us today. 

creditU

Your Ultimate Money Management App

Meet CreditU, the ultimate one-stop debt and financial management app! See your full financial overview, including debts, income, expenses, and savings.

CreditU Apple App Store
Dev Tool:

Request: blog/consumer-protection-cruise-passenger-rights
Matched Rewrite Rule: blog/([^/]+)/?$
Matched Rewrite Query: post_type=post&name=consumer-protection-cruise-passenger-rights
Loaded Template: single.php